Privacy policy

Quick Summary

At Healing Circle, your privacy matters. Here's the short version:

  • We only collect the information we need to process your order, personalise your experience, and communicate with you.
  • We never sell your personal data for money.
  • We use trusted partners (like Shopify, Meta, and Google) to run our store and show you relevant ads. You can opt out at any time.
  • You have full control: you can access, correct, or delete your data whenever you like — including your rights under California (CCPA/CPRA) and other US state privacy laws.
  • Questions? Email us at support@healingcircleskin.com.

The full policy below explains everything in detail.

 

Healing Circle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Healing Circle is powered by Shopify, which enables us to provide the Services to you. Our Services are offered to customers in the United States. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. (Note: full payment card details are processed directly by our payment providers and are not stored by us.)
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

 

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our advertising and analytics partners including Meta (Facebook and Instagram) and Google, when you interact with our ads or visit our website;
  • From other third parties with your consent or as permitted by law.


How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. You can opt out of marketing communications at any time.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.


Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate the Services, remember your preferences, analyse site performance, and deliver relevant advertising.

The categories of cookies we use include:

  • Strictly necessary cookies that are required for the Services to function (e.g. shopping cart, checkout).
  • Performance and analytics cookies that help us understand how visitors use our site (e.g. Google Analytics).
  • Advertising and targeting cookies that allow us and our partners to show you relevant ads on other websites and platforms (e.g. Meta Pixel, Google Ads).

You can manage your cookie preferences through your browser settings or through the privacy controls available on our site. Disabling certain cookies may affect how the Services function.


Advertising and Analytics Partners

To help us understand how our website is used and to show you relevant ads, we work with the following partners:

  • Meta Platforms, Inc. (Facebook and Instagram). We use the Meta Pixel and Conversions API to measure the effectiveness of our advertising and to show you relevant ads on Facebook and Instagram. Meta may process data about your visit to our site in accordance with its own privacy policy, available at https://www.facebook.com/privacy/policy/.
  • Google LLC. We use Google Analytics to understand how visitors interact with our site, and Google Ads (including remarketing) to show you relevant ads across Google's network. Google processes data in accordance with its privacy policy, available at https://policies.google.com/privacy.
  • Shopify Inc. Shopify hosts our store and provides analytics and advertising tools that help us improve the Services. Shopify's privacy policy is available at https://www.shopify.com/legal/privacy.

You can opt out of interest-based advertising at any time using the tools provided by our partners or by visiting https://optout.aboutads.info/ (Digital Advertising Alliance) or https://optout.networkadvertising.org/ (Network Advertising Initiative).


We Do Not Sell Your Personal Information

We do not sell your personal information in exchange for money. However, some sharing of information with advertising partners (for example, through cookies used for personalised advertising) may be considered a "sale" or "share" under the California Consumer Privacy Act (CCPA/CPRA) and similar US state privacy laws. You have the right to opt out of this at any time — see the "Your Rights and Choices" section below, or click the "Do Not Sell or Share My Personal Information" link in our website footer.


How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With advertising and marketing partners (such as Meta and Google) to measure and deliver personalised advertising. These partners use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or acquisition, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy.


Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.


Children's Data

The Services are not intended for children under the age of 13. In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you are the parent or guardian of a child under 13 who has provided us with personal information, please contact us at support@healingcircleskin.com and we will delete that information promptly.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable US state privacy laws) personal information of individuals under 16 years of age.


Security and Retention of Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including:

  • Order and transaction records: retained for up to 7 years to comply with US tax, accounting, and consumer protection laws.
  • Account information: retained while your account is active and for a reasonable period afterwards, unless you request deletion.
  • Marketing preferences: retained until you unsubscribe or request deletion.
  • Customer support communications: typically retained for up to 3 years.

When we no longer need your personal information, we will securely delete or anonymise it.


Your Rights and Choices (US Residents)

Depending on where you live in the United States, you may have some or all of the rights listed below in relation to your personal information under state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Utah Consumer Privacy Act (UCPA), the Texas Data Privacy and Security Act (TDPSA), the Oregon Consumer Privacy Act (OCPA), and other US state privacy laws. These rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

  • Right to Know / Access. You have the right to request information about the categories and specific pieces of personal information we collect about you, the sources of that information, the purposes for which we use it, and the third parties with whom we share it.
  • Right to Delete. You have the right to request that we delete personal information we have collected about you, subject to certain exceptions.
  • Right to Correct. You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Portability. You have the right to receive a copy of the personal information we hold about you, in a portable format, in certain circumstances.
  • Right to Opt Out of the Sale or Sharing of Personal Information. You have the right to opt out of the "sale" or "sharing" of your personal information for purposes of targeted advertising, as defined under applicable US state privacy laws. You can exercise this right at any time by clicking the "Do Not Sell or Share My Personal Information" link in our website footer. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt out for the device and browser that you use to visit the website. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.
  • Right to Limit Use of Sensitive Personal Information. Where applicable, you have the right to request that we limit the use or disclosure of sensitive personal information to what is necessary to provide the Services.
  • Right to Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your rights.
  • Right to Appeal. If we decline your request, you may have the right to appeal our decision. To appeal, email us at support@healingcircleskin.com with the subject line "Privacy Rights Appeal."
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

To exercise any of these rights, email us at support@healingcircleskin.com. We will respond to your request within 45 days as required by the CCPA and similar US state privacy laws (with the possibility of an additional 45-day extension when reasonably necessary, in which case we will notify you).

We may need to verify your identity before we can process your requests, as permitted or required under applicable law. You may also designate an authorised agent to make requests on your behalf. Before accepting a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us.


Additional Information for California Residents

Under the California Consumer Privacy Act, California residents have specific rights outlined above. In the preceding 12 months, we have collected the categories of personal information listed in the "Personal Information We Collect or Process" section. We do not knowingly sell personal information for money. For purposes of the CCPA, "sharing" personal information with advertising partners for cross-context behavioural advertising may occur — you can opt out at any time via the "Do Not Sell or Share My Personal Information" link in our footer.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.


Complaints

If you have complaints about how we process your personal information, please contact us first at support@healingcircleskin.com so we can try to resolve the issue.

If you are not satisfied with our response, you may also contact:

  • The Federal Trade Commission (FTC): https://reportfraud.ftc.gov/
  • California residents: The California Attorney General's Office — https://oag.ca.gov/privacy
  • Residents of other states: Your state Attorney General's office


International Data Transfers

Healing Circle is operated from the United Kingdom. When you use our Services or purchase from us, your personal information may be transferred to, stored in, and processed in the United Kingdom and other countries outside the United States. These countries may have data protection laws that differ from those in your state.

By using the Services or providing us with your personal information, you acknowledge and agree to this transfer and processing. We take appropriate steps to ensure that your personal information receives an adequate level of protection in accordance with applicable US state privacy laws, including entering into appropriate data processing agreements with our service providers.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

 

Questions?

We're here to help — and to make this as painless as possible.

📧 support@healingcircleskin.com
⏱️ We reply within 24 hours, 7 days a week

 

Healing Circle is a trading name of Cullinan Search Ltd, registered in England & Wales. Company number 15011285. 128 City Road, London EC1V 2NX, UK.

Proudly serving customers across the United States, with returns handled domestically through our US returns center.

For cosmetic use only. Not a medical device. Individual results may vary.